Terms and Conditions

These Terms & Conditions apply to all three Very Studios locations — Reigate (our flagship and original studio), Dorking, and Oxted. By booking or attending any class, course, or session at any of our locations, you confirm that you have read, understood, and agree to be bound by these Terms. Please read them carefully before making any booking.

1. General & About Very Studios

Very Studios (“the Studio” , “we” , “us” , “our”) operates three yoga and Pilates studios across Surrey, United Kingdom:

Very Yoga Reigate — our flagship, original, and largest studio, serving as our main operational hub. 1st Floor Focus House, 23–25 Bell Street, Reigate, RH2 7AD.
Tel: 07999 275954.
Email: victoria@veryyogareigate.com
Very Yoga Dorking — our second location at 217 High Street, Dorking, RH4 1RU.
Email: victoria@very-studios.com. Tel: 07999 275954
Very Studios Oxted — our newest studio at 141–143 Station Road, East Oxted, RH8 0QE.
Email: victoria@very-studios.com. Tel: 07999 275954

By booking or attending any class, course, workshop, or event at any Very Studios location, you agree to these Terms. They may be updated from time to time and the current version will always be available at our studios and on our websites.

2. Multi-Site Access & Studio Network

Important — Please check your pass or membership for multi-site eligibility. Access across our three studios is not automatic and depends on the specific pass, class pack, or membership you hold.

Single-Site Passes/Memberships: Valid only at the specific studio for which they were purchased (Reigate, Dorking, or Oxted) unless we expressly confirm otherwise in writing.
Multi-Site Passes/Memberships: Certain packs and memberships are specifically designed to allow usage across two or more of our studios. This will be clearly stated at the point of purchase.
Permitted Cross-Studio Use: In some cases, we may at our discretion permit a client to use a single-site pass or credit at a different studio. Any such permission must be confirmed by us in advance and in writing, and does not set a precedent for future cross-studio use.
Reigate as Flagship: Our Reigate studio is our largest and original location, offering the widest range of classes, specialist instructors, teacher training programmes, and events. Some programmes and workshops are available exclusively at Reigate

All bookings, regardless of which studio you attend, are subject to these Terms in full.

3. Bookings, Waitlist & Class Scheduling

All classes across our three studios must be booked in advance. Bookings are made through Mindbody via each studio’s website or app. Alternatively, you may contact the studio directly via WhatsApp or email and our team will assist you.

Bookings are confirmed only upon receipt of payment or a valid credit/pass.
When a class is full, clients may join the waitlist via Mindbody.
If a space becomes available, you may be automatically added to the class and notified accordingly.
If you are added from the waitlist with less than 2 hours’ notice and are unable to attend due to short notice, please contact us promptly and we will consider reinstating your credit. This is assessed on a case-by-case basis.
It is your responsibility to remove yourself from the waitlist if you no longer wish to attend. Our standard cancellation policy applies once you have been added to a class from the waitlist.
We reserve the right to cancel or reschedule classes due to instructor illness, low attendance, or circumstances beyond our control. In such cases, your credit or payment will be returned or transferred.

4. Payments (Card & BACS)

Payments can be made via card through Mindbody, or by bank transfer (BACS) directly to our official business bank account.

All payments are in GBP (£) only. BACS bookings are only confirmed once payment has been received in our account, or a payment arrangement has been agreed with us in advance. If paying by bank transfer, you must send us proof of transfer (a screenshot or confirmation) including your reference name and the amount transferred to the relevant studio email address or contact us via WhatsApp so we can confirm your booking promptly.
Please ensure all transfers are made only to our official business bank account details as provided directly by us. We will never ask for payment via personal or informal accounts.
Refund Policy: We do not offer refunds on class passes, packs, or memberships simply because they no longer suit your schedule or circumstances. Where a refund is not possible, we may offer to extend the validity of your pass or transfer the credit to someone you refer to us. Exceptional circumstances (such as long-term illness or injury) are considered on a case-by-case basis — please contact the studio with relevant details.

5. Intro Offers & Activation

Introductory offers are available to new clients only and are nontransferable.
Your intro offer is activated from the date of your first confirmed class booking. The Mindbody system may automatically assign a start date based on this booking.
Introductory offers are valid at the studio for which they were purchased unless you hold a multi-site intro offer.
Any misuse of introductory pricing (e.g. creating duplicate accounts) may result in cancellation of your booking without refund.

6. Class Packs, Passes & Expiry

Class packs and passes have a fixed validity period depending on the pack purchased, communicated clearly at the time of purchase.
Expiry dates begin either from the date of purchase or the date of your first booking, depending on the pack type. Unused sessions will not be carried forward, rolled over, or refunded once your pass has expired.
Extensions may be granted in cases of illness, injury, or extended travel, at the studio’s discretion on a case-by-case basis. Requests must be made in writing before the expiry date where possible and may require supporting documentation.
Multi-site passes will clearly state which studios they are valid for.
Single-site passes are not interchangeable between studios unless expressly agreed by us in writing.

7. Cancellations & Late Policy

Group Classes: A minimum of 12 hours’ notice is required to cancel or reschedule. Cancellations within 12 hours, or no-shows, will result in the loss of that class credit.
Private or Small Group Sessions: A minimum of 24 hours’ notice is required.
Late cancellations or no-shows will be charged in full. In genuine cases of illness or emergency, credits may be reinstated at our discretion. Please contact the studio as soon as possible with relevant details.
Extensions or rebooking in exceptional circumstances may be permitted on a case-by-case basis, but should not be relied upon as standard practice.
Late Arrival: Please aim to arrive at least 5 minutes before class begins. Late entry may not be permitted once a class is underway to avoid disruption. Late arrivals who forfeit their space will not be entitled to a credit refund.

8. Memberships

Memberships are billed on a recurring monthly basis and renew automatically unless cancelled.
Memberships are personal and non-transferable. We require a minimum commitment of 3 months from the start date of any membership.
To terminate your membership after the minimum period, you must provide at least 1 month’s written notice before your next billing date. Where notice is received after the billing date, cancellation takes effect the following billing cycle. If shorter notice is given, your final month’s billing will still be incurred as a notice period payment.
Requests to pause or freeze your membership must be submitted in advance and in writing. Freezes are assessed on a case-by-case basis (e.g. long-term illness, injury, extended travel) and are not automatically guaranteed.
Membership fees are reviewed periodically. We will provide a minimum of 30 days’ written notice of any pricing changes.
Multi-site memberships: If your membership includes access to more than one Very Studios location, this will be specified in your membership agreement. Single-studio memberships are not valid at other sites without our prior written agreement.

9. Health, Safety & Medical Disclaimer

Yoga and Pilates involve physical activity that carries an inherent risk of injury. By attending, you voluntarily accept this risk.
You confirm that you are physically fit to participate and have no medical condition preventing safe participation without prior medical advice.
If you have any injury, illness, pregnancy, or medical condition, it is your responsibility to inform your instructor before class and to obtain appropriate medical clearance where necessary.
All new clients are required to complete a health waiver/intake form on or before their first class at any Very Studios location. This is mandatory.
You agree to follow all instructor guidance and to work within your personal limits at all times. The Studio, its staff, and instructors will not be liable for any injury, loss, or damage suffered during classes, except where directly caused by our negligence.
In the event of a medical emergency during class, you consent to us contacting emergency services on your behalf.

10. Pregnancy & Special Conditions

If you are pregnant, we strongly recommend attending our pregnancyspecific classes, led by instructors with appropriate prenatal qualifications. Please inform us before booking if you are pregnant, so we can direct you to the most suitable class and pair you with a pregnancy-certified instructor.
If you choose to attend a general class while pregnant, this must be discussed and agreed with the instructor before the class starts.
Always listen to your body. If anything does not feel right during a class, stop immediately and inform your instructor.
Clients with other special conditions (e.g. recent surgery, chronic conditions, post-natal recovery) are encouraged to contact us ahead of booking so we can provide appropriate guidance.

11. Studio Etiquette & Code of Conduct

Arrive on time — we recommend arriving at least 5 minutes before class. Late entry may be refused to prevent disruption. Remove footwear before entering the studio practice space.
Switch your mobile phone to silent and refrain from using devices during class.
Bring a water bottle and any personal props you prefer.
Mats and equipment are available but must be cleaned after use.
Refrain from wearing heavy fragrances, as these may affect clients with sensitivities.
Treat all instructors, staff, and fellow clients with courtesy, kindness, and respect.
Clients under 16 may only attend age-appropriate classes or must be accompanied by a parent/guardian with our prior consent.
We reserve the right to refuse entry or ask any individual to leave if their behaviour is disruptive, inappropriate, or unsafe to others in the studio.

12. Photography & Filming

Photography and filming during classes may be permitted for personal use. However, we kindly ask that any content shared on social media or other platforms has the audio muted, altered, or removed so that the instructor’s guidance is not broadcast, unless prior consent has been given by the instructor.

We also ask that clients are mindful of others’ privacy and obtain consent before including fellow attendees in any posts, as not everyone may wish to be featured.

Very Studios may occasionally capture photo or video content for marketing purposes. If you would prefer not to appear in any materials, please inform us in writing prior to attending.

13. Personal Belongings & Liability

Very Studios does not accept liability for the loss, theft, or damage of personal belongings brought onto studio premises at any location. We recommend leaving valuables at home or keeping them with you at all times. To the fullest extent permitted by law, our liability to you for any loss or damage arising from use of our services is limited to the amount paid for the relevant class or service. Nothing in these Terms excludes liability for death or personal injury caused by our negligence, or any other liability that cannot be excluded by law.

14. Our Studio Approach

At Very Studios UK, we are committed to being supportive, approachable, and flexible, while maintaining fairness for all clients across our three locations. We understand that life brings unexpected circumstances and will always do our best to support you where we reasonably can. We ask in return that you communicate with us as early as possible when issues arise, so we can find the best solution together.

15. Changes to These Terms

We reserve the right to update these Terms and Conditions at any time. The most current version will be published on our studio websites and made available in person at all three locations. Continued booking or attendance following any update constitutes your acceptance of the revised Terms.

16. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.